We are seeking a friendly and professional Spa Receptionist to join our team. The ideal candidate will be the first point of contact for our clients, providing a warm and welcoming environment. The Spa Receptionist will manage appointments, handle inquiries, and ensure smooth operations at the front desk.
Key Responsibilities
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- Greet clients and visitors warmly, providing a welcoming and professional atmosphere.
- Manage and schedule appointments using the spa’s booking software.
- Answer phone calls and respond to emails promptly and professionally.
- Handle client inquiries, providing information about spa services, products, and special promotions.
- Process transactions accurately, including handling cash, credit cards, and gift certificates.
- Maintain a clean and organized front desk area, including managing supplies and promotional materials.
- Assist with retail sales, including recommending and promoting spa products.
- Address and resolve client complaints or issues with a focus on ensuring client satisfaction.
- Coordinate with spa therapists and other staff to ensure seamless client experiences.
- Uphold spa policies and procedures, ensuring compliance with health and safety regulations.
Qualifications
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- High school diploma or equivalent; additional education in hospitality or related fields is a plus.
- Previous experience in a reception or customer service role, preferably in a spa or wellness environment.
- Strong communication and interpersonal skills.
- Proficiency in using booking software and basic office applications.
- Ability to multitask and manage time effectively.
- Professional appearance and demeanor.
- Reliable and punctual with a strong work ethic.
- Positive attitude and ability to remain calm under pressure.
- Sales experience is a plus.
Knowledge
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- Customer Service Principles
Understanding the fundamentals of customer service, including techniques for creating positive client interactions, addressing client needs and concerns, and ensuring overall client satisfaction.
- Spa Services and Products
Familiarity with the various services offered by the spa, such as massages, facials, and body treatments, as well as the products sold, including skincare and wellness items. This knowledge helps in effectively informing clients and making appropriate recommendations.
- Booking Software
Knowledge of scheduling and appointment management systems used by the spa to organize client bookings, manage therapist availability, and ensure smooth operations. This includes understanding how to enter, modify, and cancel appointments as needed.
- Basic Office Applications
Proficiency in using standard office software, such as email clients, word processors, and spreadsheets. This is essential for handling correspondence, managing client records, and performing general administrative tasks efficiently.
Skills
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- Communication Skills
Strong verbal and written communication abilities to interact effectively with clients and team members. This includes the ability to clearly explain spa services, answer client inquiries, and communicate any special instructions or issues to staff. Good communication skills also involve active listening to understand and address client needs and providing a friendly and professional demeanor in all interactions.
- Organizational Skills
Ability to maintain a tidy and efficient front desk area, manage appointments, and handle administrative tasks. This involves keeping the reception area orderly, ensuring all necessary materials and supplies are readily available, and efficiently managing client schedules to maximize the spa’s capacity. Organizational skills also encompass the ability to prioritize tasks, manage time effectively, and ensure that all administrative duties, such as paperwork and filing, are completed accurately and on time.
- Attention to Detail
Precision in scheduling, record-keeping, and processing transactions. This skill ensures that appointments are booked correctly, client information is accurately recorded, and payments are processed without errors. Attention to detail helps in maintaining high standards of service by ensuring that no details are overlooked, which can enhance the client’s experience and reduce the likelihood of mistakes.
- Multitasking
Competence in juggling multiple tasks simultaneously without losing focus. This includes managing the front desk, answering phone calls, responding to emails, checking clients in and out, and handling client inquiries, all while maintaining a calm and professional demeanor. Multitasking skills enable the receptionist to ensure that operations run smoothly even during busy periods, improving overall efficiency and client satisfaction.
- Sales Skills
Capability to promote and sell spa services and products to clients. This involves understanding the benefits and features of the spa’s offerings and effectively communicating these to clients to encourage bookings and purchases. Sales skills also include upselling additional services or products, handling objections, and closing sales in a manner that feels natural and supportive to the client’s needs.
- Computer Proficiency
Familiarity with booking software, email, and basic office applications. This skill ensures the receptionist can efficiently manage client appointments, communicate with clients and staff, and handle administrative tasks using digital tools. Proficiency with these applications enables the receptionist to enter and retrieve client information quickly, schedule and reschedule appointments as needed, and perform other essential functions that support the smooth operation of the spa.
Abilities
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- Professional Appearance
Maintaining a neat and professional appearance at all times. This involves dressing appropriately for the spa environment, adhering to any dress codes, and ensuring personal hygiene and grooming standards are met. A professional appearance helps create a positive first impression for clients, reflecting the spa’s commitment to quality and professionalism.
- Customer Service Orientation
A friendly, welcoming demeanor and a strong focus on providing excellent client experiences. This ability includes greeting clients warmly, making them feel valued and comfortable, and being attentive to their needs throughout their visit. A customer service orientation ensures that every client interaction contributes to a positive and memorable spa experience, fostering client loyalty and satisfaction.
- Reliability and Punctuality
Dependability and a strong work ethic, with consistent on-time attendance. This means showing up for shifts as scheduled, being ready to start work on time, and completing tasks efficiently and accurately. Reliability and punctuality are crucial for maintaining the smooth operation of the spa, ensuring that clients are served promptly, and that team members can count on each other to fulfill their responsibilities.
- Calm Under Pressure
Staying composed and professional during busy periods or when dealing with challenging situations. This ability involves managing stress effectively, maintaining a positive attitude, and providing high-quality service even when the spa is busy or when facing difficult clients. Remaining calm under pressure helps ensure that operations run smoothly and that clients receive the best possible experience, regardless of external pressures.
- Empathy and Patience
Demonstrating understanding and care when addressing client needs and concerns. This ability involves actively listening to clients, showing genuine concern for their well-being, and being patient with their questions or issues. Empathy and patience are essential for building strong client relationships, making clients feel heard and valued, and providing a supportive and comforting environment.
- Problem-Solving
Effectively handling client complaints or issues with practical and timely solutions. This involves quickly assessing the situation, identifying the root cause of the problem, and finding appropriate solutions that satisfy the client while maintaining the spa’s policies and standards. Strong problem-solving skills help resolve conflicts efficiently, enhance client satisfaction, and maintain the spa’s reputation for excellent service.
What We Offer
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- Competitive salary and benefits.
- Employee discounts on spa services and products.
- Opportunities for professional development and growth within the company.
- A supportive and positive work environment.
- The chance to be part of a dedicated team focused on promoting wellness and relaxation.
How to Apply
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they would be a great fit for Luna Grace Wellness & Rejuvenation Spa. Please send your application to [contact email] or drop it off in person at our spa located at [spa address].
We look forward to welcoming a new team member who is passionate about wellness and providing exceptional client experiences. Apply today and join us at Luna Grace Wellness & Rejuvenation Spa!
About Luna Grace
Luna Grace Wellness & Rejuvenation Spa is a holistic wellness center located in the historic downtown area of Cañon City, Colorado. The spa offers a comprehensive range of services aimed at promoting relaxation, rejuvenation, and overall well-being for both local residents and visitors to the area.
The spa's offerings include a variety of treatments such as massage therapy, advanced skincare procedures like PRP facials and microneedling, and other holistic wellness services. Luna Grace is equipped with modern amenities including elegant wooden lockers and plush robes, ensuring a comfortable and luxurious experience for its clients.
In addition to traditional spa services, Luna Grace houses several unique features and businesses within its premises. These include No Ka Oi Island Bistro, a Hawaiian fusion restaurant led by Chef Brandon Bridges-Basuel, offering a taste of the islands in Colorado. The spa also incorporates Touch of Love Florist & Gifts, providing floral arrangements and unique gift items, and New Era Boutique, a fashion outlet offering trendy clothing and accessories.
The spa's approach to wellness is holistic, focusing on nurturing both the body and spirit. It serves as a sanctuary for relaxation and self-care in the heart of Cañon City, catering to those seeking a peaceful retreat from daily stresses. Luna Grace is committed to providing personalized experiences, with services tailored to meet individual needs and preferences.
Overall, Luna Grace Wellness & Rejuvenation Spa presents itself as more than just a typical spa, but rather as a comprehensive wellness destination that combines various elements of health, beauty, cuisine, and retail therapy under one roof.
